Frequently Asked Questions

ARE YOU LICENSED?

Yes we are fully Licensed by Cornwall Council.

Ensuring we meet strict health and safety requirements.

Our License is available for anyone to view when they visit.

ARE YOU INSURED?

Yes we are fully insured by a specialist pet care insurance agency.

All documents are available to view upon request.

IS FOOD PROVIDED FOR MY DOGS STAY?

We ask that you provide your dogs usual food so as not to upset their stomach by changing it.

WHAT IF MY DOG DOES NOT SETTLE DURING THEIR STAY?

We normally find dogs settle in quickly once they’ve had a good walk became acquainted with the new smells.

We also have a meet and greet service this gives both you and us a good understanding of how your dog will settle in.

We can also provide updates during their stay.

You can follow your dogs holiday on the homepage of this website with regular photo’s and video’s. Or alternatively on our social media streams – Facebook – Twitter – Instagram

DOES MY DOG NEED TO WEAR AN I'D TAG?

Yes by law a dog must wear an ID Tag bearing its owners name and address whenever it is in a public place.

We also have our own collars which we use with our telephone number on.

WHAT DO YOU DO IN CASE OF AN EMERGENCY?

In the unlikely event of an emergency, we will call and notify you immediately.

In our initial consultation, we ensure we have all your emergency contact details. If veterinary assistance is needed, we will take your pet to your named vet or, depending on the circumstances to the nearest possible one.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Payment can be made by cash or bank transfer (e-mail for account details).

DOES MY DOG NEED TO BE VACCINATED?

Yes every dog that comes in has to be fully up to date with vaccinations.

Your dog should also be regularly wormed and treated for fleas before coming in.